Intercom Design Principles

Intercom has published design principles that shape their approach to customer communication and product design.

Design Principles by Intercom

Intercom's Product Design Principles

Our product design principles are intended to help us make decisions when faced with competing options that seem valuable along different dimensions.
Principles of Bot Design

Intercom's framework for creating honest, simple, and transparent bot experiences that respect user intelligence while providing clear, helpful conversational interfaces.