Intercom's Product Design Principles
Our product design principles are intended to help us make decisions when faced with competing options that seem valuable along different dimensions.
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Connected, modular systems
We favor modular systems over bespoke optimizations. We reuse, evolve and merge before creating something new.
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Opinionated by default, flexible under the hood
We optimize our designs to feel simple and opinionated by default, but progressively reveal power and flexibility.
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Follow the fundamentals
We favor established best practices and avoid overly clever, non-standard design patterns.
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Make it feel personal
Our designs reflect that we’re connecting real people, not entries in a database.
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What you ship is what matters
Our deliverable is not the design file. We take pride and ownership of what we ship.