Zappo's Design Principles

In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the “Code of Conduct”) are already touched on in our Core Values and currently exist in our company culture. Our ten core values are:

  1. Deliver WOW Through Service

  2. Embrace and Drive Change

  3. Create Fun and A Little Weirdness

  4. Be Adventurous, Creative, and Open-Minded

  5. Pursue Growth and Learning

  6. Build Open and Honest Relationships With Communication

  7. Build a Positive Team and Family Spirit

  8. Do More With Less

  9. Be Passionate and Determined

  10. Be Humble