Voice User Interface Principles
Stephen Gay's framework for creating conversational voice interfaces, emphasizing approachability, mutual understanding, and natural dialogue patterns for effective VUI design.
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Get to know each other
Introduce yourself and establish communication preferences.
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Be approachable
Make it easy for users to start the conversation at any time.
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Listen closely
Show that you’re listening, through both words and actions.
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Mind your manners
Be responsive and socially sensitive in your interactions.
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Talk like a native
Convey meaning by what you say and how you say it.
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Adapt your speaking style
Anticipate what kind of conversation will suit the situation.
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