Digital Services Playbook

To increase the success rate of these projects, the U.S. Government needs a new approach. We created a playbook of 13 key “plays” drawn from successful best practices from the private sector and government that, if followed together, will help government build effective digital services.

Understand what people need
Address the whole experience, from start to finish
Make it simple and intuitive
Build the service using agile and iterative practices
Structure budgets and contracts to support delivery
Assign one leader and hold that person accountable
Bring in experienced teams
Choose a modern technology stack
Deploy in a flexible hosting environment
Automate testing and deployments
Manage security and privacy through reusable processes
Use data to drive decisions
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Help needed for "Digital Services Playbook"!

The following is missing from this set of principles:

Summary: Each design principle can have a brief summary, these could be a couple of lines or a detailed paragraph outlining how this principle is used or measured, e.g.

- principle: Strive to be universal
summary: Our aim is to be a resource that is helpful to everyone. We do this by strictly adhering to principles of progressive enhancement…

Tip! You may be able to find the missing information at the source URL:
https://playbook.cio.gov/.

It would be great if you could contribute and update this set of principles with anything that's missing!

Understand what people need

Address the whole experience, from start to finish

Make it simple and intuitive

Build the service using agile and iterative practices

Structure budgets and contracts to support delivery

Assign one leader and hold that person accountable

Bring in experienced teams

Choose a modern technology stack

Deploy in a flexible hosting environment

Automate testing and deployments

Manage security and privacy through reusable processes

Use data to drive decisions

Default to open