Digital Service Standard

  1. Understand user needs

  2. Do ongoing user research

  3. Have a multidisciplinary team

  4. Use agile methods

  5. Iterate and improve frequently

  6. Evaluate tools and systems

  7. Understand security and privacy issues

  8. Make all new source code open

  9. Use open standards and common platforms

  10. Test the end-to-end service

  11. Make a plan for being offline

  12. Make sure users succeed first time

  13. Make the user experience consistent with GOV.UK

  14. Encourage everyone to use the digital service

  15. Collect performance data

  16. Identify performance indicators

  17. Report performance data on the Performance Platform

  18. Test with the minister