Digital Service Standard

Understand user needs
Do ongoing user research
Have a multidisciplinary team
Use agile methods
Iterate and improve frequently
Evaluate tools and systems
Understand security and privacy issues
Make all new source code open
Use open standards and common platforms
Test the end-to-end service
Make a plan for being offline
Make sure users succeed first time
Make the user experience consistent with GOV.UK
Encourage everyone to use the digital service
Collect performance data
Identify performance indicators
Report performance data on the Performance Platform
Test with the minister

Help needed for "Digital Service Standard"!

The following is missing from this set of principles:

Overview: e.g.

overview: This set of principles is designed to promote inclusivity and accessibility. This is achieved by…

Summary: Each design principle can have a brief summary, these could be a couple of lines or a detailed paragraph outlining how this principle is used or measured, e.g.

- principle: Strive to be universal
summary: Our aim is to be a resource that is helpful to everyone. We do this by strictly adhering to principles of progressive enhancement…

Tip! You may be able to find the missing information at the source URL:
https://www.gov.uk/service-manual/service-standard.

It would be great if you could contribute and update this set of principles with anything that's missing!

Understand user needs

Do ongoing user research

Have a multidisciplinary team

Use agile methods

Iterate and improve frequently

Evaluate tools and systems

Understand security and privacy issues

Make all new source code open

Use open standards and common platforms

Test the end-to-end service

Make a plan for being offline

Make sure users succeed first time

Make the user experience consistent with GOV.UK

Encourage everyone to use the digital service

Collect performance data

Identify performance indicators

Report performance data on the Performance Platform

Test with the minister